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Terms and Conditions

Welcome to our website. This website with URL address www.thepoleground.nl is owned by The Poleground and is managed by The Poleground and by Van Dijk Movement & Performance. By continuing to use this website, you agree to abide by and be bound by the following terms of use. These terms and conditions may be changed from time to time. Your continued use of our website and/or services after such changes will be deemed confirmation that you accept those changes.

To increase the readability of this document, The Poleground publishes a number of supporting documents. These supporting documents are to be construed as services of The Poleground intended solely as an explanation or explanation of the terms and conditions.

Website: Intellectual Property & Use

This website may also sometimes contain links to other websites that are not operated by The Poleground. These links are provided for your convenience and to provide you with more information. You acknowledge that they are used at your own risk. The presence of a link to an external website does not mean that we recommend or endorse this website. We have no control over the nature, content and availability of those websites.

Your use of this website and any dispute that arises is exclusively governed by Dutch law.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

You indemnify us from and against all claims, lawsuits, demands, actions, liabilities, costs and expenses (including legal fees and expenses on a full indemnity basis) arising out of your use of the website.

In no event will we be liable for any loss, damage, costs or expenses, including legal fees and expenses (direct or indirect) incurred by you in connection with the use of this website.

Every effort is made to keep the website running smoothly. However, we take no responsibility for and have no liability for the website being temporarily unavailable due to technical issues beyond our control.

Payments

When you provide your payment details and confirm this payment at https://checkout.stripe.com/, you also confirm your subscription with The Poleground. Upon payment, you confirm (A) that you have read the terms and conditions and (B) that you are aware that you are entering into an agreement with recurring charges.

By confirming your subscription, you authorize The Poleground to charge for this payment and future payments in accordance with the terms and conditions. You agree to stripe sending notifications about charges at least 2 days before the execution of future charges.

By submitting your IBAN for a SEPA direct debit and confirming this payment, you authorize (A) The Poleground and Stripe, our payment service provider and/or PPRO, to send an instruction to your bank to debit your account and to ( B) debit your bank from your account in accordance with the conditions of the chosen subscription.

If you choose to pay with IDEAL, you authorize (A) The Poleground and Stripe, our payment service provider, and/or PPRO, Stripe's local service provider, to send an instruction to your bank to withdraw the amount from your account. and (B) you authorize your bank to debit your account in accordance with the terms and conditions of the chosen subscription.

If you choose to pay by credit card, you authorize The Poleground to charge this payment and future payments to your card in accordance with the terms of the chosen subscription.

If the payment already made is reversed, the costs that Stripe charges will be recovered from us, which is why we charge € 8.50 per charge-back.

Registration and collection forms must be completed in full.

With the (online) registration and/or payment for a lesson, the customer agrees to the general terms and conditions as formulated here. In the event of non-compliance with the general terms and conditions, The Poleground may refuse to provide services to the customer.

When you participate in your first (trial) lesson, your email address is automatically added to a mailing list, so that you receive personally oriented information about our services. If this is not desired, you can unsubscribe from this mailing list. If you indicate that you are not interested in our services, we will regard this as an unsubscribe from this mailing list.

Participation in the lesson of The Poleground is entirely at the customer's own risk. By agreeing to the general terms and conditions, the customer indicates that he is aware of the deductible and accepts this. The Poleground is not liable for injury/damage as a result of following a lesson.
The customer is responsible for the correct sportswear. The Poleground will inform the customer in advance of suitable clothing.

The customer must be ready changed at the agreed time. If this is not the case, the lost time will be deducted from the lesson time.

Loss or damage caused to property (movable and immovable property) of The Poleground and/or the owner of the location to be used by the fault of a customer will be recovered at all times.

The Poleground will do everything it can to ensure that the lesson continues according to plan/appointment. In the unlikely event that the lesson cannot take place, The Poleground will contact the customer before the start of the lesson to inform them of the cancellation. In the event of cancellation of a full course due to too few participants, a refund of the tuition fees already paid will be made. In case of force majeure situations, consultation will take place about restitution of (part of) the tuition fee.

The Poleground provides good qualified instructors and if the permanent instructor drops out, good replacements. There is no guarantee that you will always be taught by the instructor indicated on the schedule.

The Poleground reserves the right to refuse customer(s), or to stop the lesson, in case of inappropriate behavior.

The customer always informs the instructor of any injuries before the start of the lesson so that the physical load can be adjusted.

The Poleground reserves the right to change schedules and class times. Students should take into account (the progression to) the different lesson levels, which are given on different days and times. The Poleground reserves the right to refuse a customer's reservation if the customer's level does not match the level of the relevant lesson.

The Poleground Store

Retourbeleid

Binnen 14 werkdagen na ontvangst kunt u de producten ruilen of retourneren zonder opgave van reden.

Als je je bestelling wilt ruilen of retourneren, staan we altijd klaar om je te helpen! Je kunt onze producten binnen 14 dagen ruilen of retourneren. In ruil voor het geretourneerde product krijg je een tegoedbon, een ander product of je geld terug.

Als u de bestelling wilt ruilen of retourneren, vragen wij u om ons hiervan binnen 14 dagen na ontvangst van uw bestelling op de hoogte te brengen.

Dit kunt u doen door een email te sturen naar contact@thepoleground.nl om te vertellen dat uw bestelling retour komt. Vermeld hierin waarom u wilt ruilen / retourneren en uw n.a.w. gegevens.

De producten dienen dan wel in originele staat aan ons geretourneerd te worden. Dit betekent: de producten mogen niet gebruikt zijn en dienen in originele verpakking te zitten. We accepteren een retour aanvraag wanneer deze voldoet aan de volgende voorwaarde:

- Alle kaartjes moeten nog aan het item zitten en het item moet in de originele verpakking geretourneerd worden.
- De items mogen geen zichtbare gebruikssporen vertonen.
- Op maatgemaakte en gepersonaliseerde items kunnen niet worden geretourneerd.

De kosten voor het retourneren zijn voor de klant. The Poleground het bedrag van de artikelen binnen 10 werkdagen na ontvangst terug op uw rekening.